Frequently Asked Questions

Shifa Herb is a Pakistan-based wellness brand focused on natural, herbal solutions for everyday comfort. Our first product, the Herbal Knee Patch, was created for people who want relief from knee discomfort without relying on pills or invasive treatments.

It's a topical herbal patch designed to be worn directly over the knee. It uses a blend of natural herbal ingredients to deliver warmth and soothing comfort to tired, stiff, or overworked joints.

Clean and dry the skin around your knee, peel off the backing, and press the patch firmly over the area of discomfort. Smooth out any air bubbles for the best contact with your skin.

We recommend wearing each patch for 6-8 hours, or as directed on the product packaging. Many customers apply it in the evening and remove it before bed, or wear it during the day under loose clothing.

Each box is a 10-day supply. Exact patch count and usage guidance are printed on the packaging and included with every order.

Yes. The Herbal Knee Patch is made for anyone dealing with knee discomfort, regardless of gender or age, as long as you don't have a skin condition or allergy that would make topical products unsuitable.

Yes, it's formulated for everyday comfort and can be used daily as part of your routine. If you have a pre-existing medical condition, we always recommend checking with your doctor first.

We use a blend of natural herbal extracts chosen for their soothing and warming properties. Full ingredient details are listed on the product packaging and product page.

The patch is made with natural ingredients and is generally well tolerated. As with any topical product, a small number of people may experience mild skin sensitivity. Discontinue use if irritation occurs, and consult a doctor if you have sensitive skin or existing allergies.

Most customers use it alongside their existing routines without issue, since it's a topical product. If you're currently under medical treatment for a knee condition, we recommend checking with your doctor before adding anything new.

Many customers notice a warming, soothing sensation shortly after application. Comfort with regular, consistent use may take a little longer to build, and results can vary from person to person.

No. The Herbal Knee Patch is a wellness product intended to support everyday comfort, not a substitute for diagnosis, treatment, or advice from a qualified healthcare professional. If you have a serious or ongoing knee condition, please consult your doctor.

Orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location within Pakistan. Full details are available on our Shipping Policy page.

Once your order ships, you'll receive a tracking link by email or WhatsApp. You can also visit our Track Your Order page for guidance.

Yes. Our store runs on Shopify's secure checkout, which uses industry-standard encryption to protect your personal and payment information from start to finish.

We accept the payment options shown at checkout, which may include major debit/credit cards and cash on delivery where available. Accepted methods are always displayed before you confirm your order.

If your order hasn't been processed for shipping yet, we're usually able to make changes or cancel it. Message us as soon as possible after ordering so our team can catch it in time.

Because of the nature of our wellness products, all sales are final and we don't accept general returns or exchanges. If your item arrives wrong, damaged, or defective, we will make it right. Details are on our Refund & Return Policy page.

Contact us within 48 hours of delivery with your order number and photos of the item. Once verified, we'll arrange a replacement at no extra cost to you.

Email us at Shifaherb.pk.com@gmail.com or message us on WhatsApp at +92 315 0373064. Our Contact Us page has a form too. We reply within 24 hours on business days.