SHIFA HERB

Track Your Order

Waiting for your Herbal Knee Patch to arrive? Here's how to check on it.

How to Track Your Order

  1. Once your order is dispatched, you'll receive a tracking number by email or WhatsApp, usually within 1-2 business days of placing your order.
  2. Use the tracking link provided to follow your parcel's journey with our courier partner.
  3. If you checked out as a guest, you can also track your order status using the order confirmation email you received at checkout.

Tracking information can sometimes take up to 24 hours to update after your order is dispatched. If you don't see movement right away, give it a little time before reaching out.

Haven't Received a Tracking Number?

If it's been more than 2 business days since you placed your order and you haven't received tracking details, contact our support team with your order number and we'll look into it right away.

Where to Get Help

For anything related to your order, reach us at:

Expected Response Time

We reply to all order-related messages within 24 hours on business days, usually much sooner. Have your order number ready when you reach out, it helps us assist you faster.

For more on delivery timeframes and what to expect, see our Shipping Policy.